Customer Care Representative Job Opprtunity at M-KOPA Solar Ltd

Duties and Responsibilities:  

• Resolve  Customer, Operator queries over the phone or email
• Educate current and potential customers with product and service information
• Make and receive calls as assigned by Head of Customer Care or Designated Supervisor
• Correctly update the Call Log for every customer/ operator interaction
• Actively participate in team meetings
• Create new operators in the system
• Maintain accurate operator records
• Perform any other duties as assigned by Customer Care Team Leader.

Qualifications, Skills and Experience:  

• The applicants for the Customer Care Representative jobs should hold bachelor’s degree of any field from a reputable university
• Preferably 6 months’ call centre experience
• Ability to demonstrate knowledge of MS Word, MS Excel, Email and Internet usage
• Customer – centric
• Ability to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Excellent communication skills
• Good team player with high levels of flexibility
• Highly self-motivated and able to demonstrate a drive for results with a professional approach.
• Fluent in English & Luganda. Applicants who can speak other local  languages especially Western, Eastern & Northern have an added advantage.

How to Apply: 

All prospective employees should send in their applications including an updated detailed copy of the CV and a cover letter expressing why you feel you would be an excellent candidate for the role to: careersug@m-kopa.com with the subject "Customer Care Representative" addressed to:

The Human Resource & Administration Manager,

M-KOPA Uganda Limited,

Plot 12 Eric Magala Road, Entebbe. Uganda

Deadline: 4^th April, 2016