Jobs at Bayport Financial Services Uganda Ltd - Call Centre Supervisor

Qualifications, Skills and Experience:  

• The Call Centre Supervisor should hold a good upper second degree certificate
• Professional training in customer Care management, Call Centre Operations and Retail Loan Processing is an added advantage.
• The applicant must have been a Customer Care Supervisor of a Customer Service department within the Banking, Financial Services or the Telecom Sector for a minimum of three years.
• The applicant should have worked in the call Center Unit of a busy commercial entity for a minimum period of two years beyond the clerical levels and must be conversant with the planning, setup, operations and end to end management of a call center Unit
• The applicant must be a self-starter and one who works with very minimal supervision
• Broad working knowledge and understanding of customer satisfaction and  evaluation surveys
• Must be knowledgeable in the end to end loan processes from origination to disbursement and collection.
• Good team leadership credentials.
• Excellent team player
• Be a self-starter and a good work discipline
• Excellent knowledge of front office operations
• Excellent knowledge of telesales

How to Apply:

All suitably qualified and interested candidates should send their applications, work testimonials, academic transcripts and certificates and updated CV clearly marked with Job Title in the top right-hand corner of the envelope to:

Human Resource Department,

Bayport Financial Services,

Plot 54 Lugogo Bypass, Lugogo Office Park,

P.O. Box 1171 Kampala, Uganda.

Softcopy applications can be sent via E-mail to: editha@bayport.co.ug quoting the position title in the subject of the E-mail. The size of the E-mail applications should not exceed 5MBs.

Deadline: 17th June, 2016